How can we help?
Everything about owning the cookware, in one place. If you cannot find it here, call 1 (888) 834-0632 or write to us.
Help & FAQ
Answers to the questions we hear most.
OpenWarranty
Twenty years on the cast body. What is covered and how to claim.
OpenCleaning & care
Hand wash, Scotch-Brite pad, no sprays. Five minutes that protect twenty years.
OpenCooking instructions
Heat settings, the vapour-oven technique, and what each pan does best.
OpenShipping & returns
Canada and the United States, flat rate, CAD or USD.
OpenVideos
The factory film, the brand film, and three cooking episodes.
OpenContact
Phone, email and a form. Toronto, Ontario.
OpenQuick answers
Most asked.
What is Titanium Exclusive cookware made of?
Each piece is cast from a high-quality aluminium alloy in a German foundry, still by hand, then finished with a patented titanium non-stick surface. The base is 8 mm (0.30 in) thick, which is why the pans heat evenly and hold their heat.
The titanium layer is non-porous and extremely durable, so the aluminium underneath never touches your food.
Which stovetops does it work on? What about induction?
Gas, electric, ceramic and glass cooktops are all fine. For induction, choose the induction option on the product page — each pan is available in an induction-ready version.
Can I put it in the oven?
Yes. Handles, glass lids and knobs are oven-proof to 260 °C (500 °F). The patented plug-in handle has no screws or rivets, so there is nothing to loosen in the heat.
Do I need oil or butter?
Very little, and often none. The titanium surface releases food without fat, and with the lid on you can cook vegetables with no water at all. You never need to season the pan, and you should not use non-stick sprays — they leave an invisible build-up that stops the surface from releasing.
Is it dishwasher safe?
We recommend washing by hand: warm water, normal dish detergent and a green 3M Scotch-Brite pad. Many dishwasher detergents are highly acidic and can impair the cooking surface over time, and damage from improper cleaning is not covered by the warranty.
Are lids included?
Sauce pans, casserole pans, roasting pots, soup pots and universal pots come with their glass lid. Frying pans, grill pans and crêpe pans are sold without one — add the matching lid on the product page or from the Lids collection.
Lids fit all our cookware of the same diameter, and the One-for-All lids cover three sizes each.