Warranty

Twenty years on the cast body. What is covered and how to claim.

20 yrTotal warranty period

On the cast body of every pan and pot, against manufacturing defects under normal household use.

5 yrNo-charge period

A defective piece is replaced at no charge in the first five years.

1/20Prorated fee, years 6–20

1/20 of the regular retail price multiplied by the years since purchase, plus shipping.

ReceiptProof of purchase

Required with every claim. A fee may apply without one.

The “We Care” warranty

Highly skilled craftsmen using only the very best materials have constructed your Titanium Exclusive cookware in Germany. This warranty reflects our standards for the product and our commitment to your satisfaction. Your cookware has been manufactured anticipating zero defects under normal household use.

What is covered

Manufacturing defects in the cast body for 20 years from the date of purchase. In the event of a defect, we replace the item — at no charge within the first 5 years, and afterwards for the prorated fee above plus the cost of shipping. Replacing the cookware does not extend or restart the warranty period. If identical cookware is not available, we reserve the right to substitute a pan of equal or better value.

What is not covered

  • Lids. Remove lids before returning cookware.
  • Scratches and marks from metal utensils.
  • Sticky pans and food residue caused by improper cleaning. A sticky pan is a cleaning issue, not a defect — see Cleaning & care.
  • Wear and tear around the rim.
  • Products sold without warranty (the Titanium Cleaner, the cookie sheet and clearance items are marked as such).

Warranties apply to products bought at regular retail price. If a product was discounted and a warranty issue arises, the difference between the discounted and regular price is payable for the warranty to apply. Titanium Exclusive Cookware is not responsible for representations made by distributors or sales representatives.

Note: the titanium surface cannot be worn off. If there is a defect with your cookware, the titanium will chip.

How to make a claim

  1. Follow the cleaning instructions first — most sticking is residue and clears with a dry Scotch-Brite scrub.
  2. Remove the lid. Clean the cookware so it is free of any residue; a dirty pan will not be assessed.
  3. Pack the cookware with a copy of your receipt in a sturdy box with bubble wrap or similar for a snug fit, and include contact details where we can reach you during business hours.
  4. Ship to: Titanium Exclusive Cookware, 290 Nantucket Blvd, Toronto, ON M1P 2P4. Shipping costs to and from the service centre are the customer’s responsibility.
  5. Claims are handled in order of receipt. We contact you within 5 business days of receiving your cookware. If you have not heard from us by then, call (416) 292-8151 or toll-free 1 (888) 834-0632.

The full warranty table is also printed at the bottom of your receipt.